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Who is Swirl?
Swirl is an online sample sale site that gives members access to designer apparel and accessories at deep discounts. Created in partnership with DailyCandy, the insider's guide to the best in fashion, food, and culture, Swirl is dedicated to giving you a fun, convenient shopping experience that makes life a little sweeter and a lot more stylish. What this means for you: clothing and accessories from the world's best designers, from up-and-coming buzzmakers to our favorite established brands, at up to 80% off. DailyCandy has always been a go-to source for the latest in style and ahead-of-the-curve fashion, so we've launched Swirl to make getting the goods easy. Swirl's merchandise is carefully curated by DailyCandy editors - we hand pick featured designers and items, ensuring the best selection of brands and products. (What's the point in getting a discount if there's nothing you're dying to wear?)
Do I have to pay for a Swirl membership?
Swirl membership is completely free, so you can just sign up at any time and begin your Swirl experience!
Who can get in on Swirl Sample Sales?
Swirl membership will be open to all, but DailyCandy subscribers are eligible for special benefits including deeper discounts, special access, and more.
How do I sign up?
Glad you asked! You can sign up here.
What happens if I forget my login information?
Click on the "Forgot your password?" link on the Member Login page. Once you have entered your email address, an email will be sent to you directing you to create a new password.
Do any sales take place at a physical location?
All of Swirl's sales are held exclusively online at www.Swirl.com
What are my payment options?
Swirl accepts Visa, MasterCard, American Express, and Discover.
How are the products selected for each sale?
Swirl is extremely particular with its product selection process. Our team of accomplished buyers works closely with all brand partners to hand pick each item to ensure that they'll meet with our customers' approval.
How long does each sale last?
Each sale lasts between 24-72 hours.
How do I know if what I buy will fit me?
We include measurements of every item on the size and fit tab which is located on the product detail page. We also include the size our Swirl model is wearing for a special reference. When the item arrives and you find that it does not fit you, please refer to the Swirl Return Policy
What is your return policy?
Swirl will accept returns on the following items for store credit within 30 days of purchase:
Apparel
Footwear
Home Decor and Home Accessories
Jackets and Outerwear
Items must be returned unused, unworn and in their original condition. Items must also be returned in their original packaging including attached hangtags, hangers, shoeboxes, dust bags, eyeglass cases, gift boxes and any other packaging.
Unfortunately because our sales are available for such a limited time we are unable to offer exchanges of any kind.
Please note: It may take 2-3 weeks for returns to be processed and credited to your account. We'll send you a confirmation email once the store credit is entered into our system.
The following items are FINAL SALE and may not be returned:
Beauty and Fragrances
Belts
Handbags
Hosiery
Intimates
Items marked Final Sale
Jewelry
Leather Goods
Sunglasses
Swimwear
Vintage Items
Wallets
Watches
Why can't I return items beyond the 30-day time frame?
By keeping the return window to this 30-day time period, we are able to offer you desirable brand name merchandise at a members only price.
What if I receive an item that is damaged or defective?
When you return a defective or damaged item to Swirl, we will issue a refund for the full purchase amount back to your original form of payment. If you have received a defective or damaged item, please call a Swirl Associate at 1-888-XO-Swirl.
How do I complete my return?
Please see our Return Policy.
How do I use my store credit?
We do not issue cash refunds for returns, but we will credit your Swirl account for the full purchase amount of the returned item and applicable taxes. Store credit can be applied towards any items for sale on Swirl. Please see our Return Policy for more details.
Will I be charged sales tax?
Swirl charges sales tax for all orders that are shipped to California and New York. We do not charge sales tax for orders shipped to other states.
How can I track my order?
Once your order has been processed and designated to be shipped to the address you provided, you will receive a shipping confirmation email with a UPS tracking number which will allow you to track your order on www.UPS.com.
The Order Detail for my order indicates "Billing Information Received." Was my package shipped?
Yes, it has shipped. UPS delivers most of our merchandise. The message "Billing Information Received" means that your package has been given to UPS for delivery, but has not yet been scanned at its first destination en route to you. Once the order ships, it can take 24-72 hours before your tracking number becomes valid and your merchandise can be tracked online.
What do the UPS Tracking Status terms mean?
- Billing Information Received: UPS has received the electronic transmission of package detail from Swirl. UPS has taken possession of the package, but detailed tracking information is not yet available. More detailed information should be available within 72 hours.
- Origin: The package has been scanned at the origin UPS location.
- Departure: The package has left its present location and is on its way to your shipping address.
- Arrival: The package has arrived at an intermediate sort facility or the destination facility.
- Out for Delivery: The package has reached the facility responsible for delivering the package. This is a package's last stop before delivery.
- Delivery: The package has been delivered. The date and time of delivery is recorded.
- Exception: If the package cannot be delivered or is delayed, the reason is noted.
How do I use the UPS return label?
The preprinted, pre-addressed, pre-paid UPS return label included in your Swirl insert makes returns easy and free of charge. Simply attach the UPS return label to your return package, peel off return label located on your packing slip and affix to your return package. Bring return package to any UPS drop-off location. See your packing slip for complete instructions on returns.
I lost my return label. Can I still return my merchandise?
Yes, you can. If you have misplaced your packing slip for a return, simply call us at 1-888-XO-Swirl. A Swirl associate will be more than happy to email or mail you a pre-paid return label.
How is order status different from tracking information?
Your order status is supplied by Swirl and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that will provide tracking information including the tracking number which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination.
Can I cancel an order?
Once we receive your order, we strive to ship it to you as quickly as possible. An order cannot be cancelled outside of the allotted one-hour processing time that it takes for Swirl to enter your order into our warehouse fulfillment system. If you wish to cancel your order during that first hour you can contact a Swirl Associate.
Where can I find out how much credit is issued for my return item?
The Order History section under "My Account" will show the status of your current order as well as any information on previous orders, including any store credits in your account. Your store credits can also be viewed on the "Check-out" page of your account.
Will I be able to view the total number of a particular item available for sale?
The number available for purchase of a specific item will be designated only if there are 5 or fewer of that particular item. This will be displayed on the product detail page.
How can I unsubscribe from Swirl?
At the bottom of every Swirl email, there is a link to unsubscribe from the Swirl Sample Sale edition.
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